I recently did some evaluating of a few online cloud backup solutions, and thought I would share what I found here. I evaluated Dropbox, Carbonite, and CrashPlan. I ultimately went with CrashPlan, for reasons I’ll describe below.
Dropbox
I’ve been using the free offering from Dropbox for about a year and a half now. It’s great. At least, for what it does it’s great. The integration with the shell is perfect: the moment a file in your dropbox is modified, Dropbox starts uploading it to dropbox. It puts an icon of the file letting you know if the file has been backed up or not. And I’ve never gotten an error that I couldn’t modify a file because it was in use by Dropbox. Plus, it gives you a public folder which others can access via HTTP. You get 2GB for free, and I have no complaints about the free service.
However, I have about 80 GB of stuff I want to back up, and that number will only grow in the years to come as I record 720p videos of the kids growing. Dropbox’s prices are pretty steep if you want to buy more storage: $99/year for 50GB, or $199/year for 100GB. I guess if you pay for extra storage, you are really paying for all the people who are using Dropbox for free. Maybe they’re hoping to win you over with the awesome free service, and then maybe you won’t shop around before considering upgrading. But if you shop around you’ll find those rates are pretty unreasonable. There is also the issue that Dropbox wants part of your computer to be your Dropbox. Meaning, you would have to move all the folders you want to back up into your Dropbox folder. That’s kind of a big deal too.
Bottom line: Dropbox upgrades are a bad idea. Don’t do it unless you feel it is The Right Thing To Do, as a way to thank them for their awesome free service and to try to ensure that the free service stays around a bit longer.
Carbonite
Next up was Carbonite. I heard about Carbonite through an ad on a podcast (the Adam Carolla show I believe). They offer unlimited gigabytes for $59/year. Some web searching revealed that they seem to have a way of nudging some users away if they use too many of the “unlimited” bytes. But most of the complaints I found were from about two years ago. You can do your own research.
I tried the 15-day free trial. It has useful shell integration like Dropbox, which was nice. You tell it which folders to back up (rather than having to put everything in a “Carbonite” folder or something). However, the biggest turn-off for me was the file extension blacklist. Certain types of files are not backed up automatically by Carbonite. In particular, video files are not backed up. (As I said above, one of the main reasons I want cloud backup was to protect our photos and videos.) You cannot directly edit this blacklist, or tell Carbonite “hey just go ahead and back up anything”. Instead, you have to find a file that is not being backed up, and right-click on it and go into the Carbonite options and tell it to always back up that type of file. So you have to go searching for files that Carbonite might have missed. Throughout the 15-day trial I kept finding different types of files that Carbonite was skipping—exe, ini, all hidden files, and a few other extensions. This was enough to turn me away from Carbonite. I need to be confident that it is backing up everything!
CrashPlan
Last in my search, I arrived at CrashPlan. Like Carbonite, CrashPlan offers an unlimited plan. Theirs is only $50/year. They don’t have the nice shell integration like the other two. The only thing you have is a tray icon, which seems to be out of sync with the actual application every now and then. Another problem I have with it is that it locks the files while it is uploading them, so while I was uploading files I occasionally got a “this file is in use by CrashPlan” error message. Which is annoying, but I can live around it. Their approach to this seems to be “watch the file system for changes, but only actually upload new/changed files every 15 minutes”. I have changed that back to just once every hour to mitigate this risk.
I think some of the strange design decisions stem from the fact that (I think) it was originally a tool used to back up files from one computer to another (most likely on the same LAN), or from one hard drive to another on the same system. (In fact, you can still use it for that purpose for free.) It is definitely the least user-friendly of the three services I looked at, but it’s not crazy or anything.
In spite of these flaws, I still went with CrashPlan because the service works great, it is a better value than Carbonite, and doesn’t have the file type blacklist. I also got a code from CrashPlan about a week before my 30-day trial ended, with a code to get a year for only $42 (saving $8). I don’t know if this is normal, or if I just happened to be evaluating the service at the right time. I’ve been using the service for about two months now (counting the trial month), and I’m pretty happy with it.
I guess I should mention that there are others out there that I didn’t really look into much, like Mozy. And Microsoft and Apple each have their own proprietary cloud backup solutions too. I’m just reporting on the things that I looked into.
October 23, 10:39 pm
Interesting takes on these three services. From the roundup at Lifehacker, most people went with Dropbox, though I’m not sure I’d really categorize it as a “backup service.” Seems more destined towards moving files between systems (which is what I do; works great to keep your KeePass database synced). Coming in second in the LH roundup was Mozy, which can apparently backup files that are opened by other applications. It also apparently does incremental backups over time, which is nice (though it’s not like your photos and movies change much).
I’ve been meaning to do offsite backup for a while, but I’ve yet to get around to it. My strategy is to keep things on 2 external hard drives: one will live at my place, the other at my parent’s house. Every so often, I’ll swap the two. Might not be a perfect strategy, but given that data upload speeds are so terrible here in the United States, I’d prefer that to waiting weeks to upload all my data.
October 23, 10:48 pm
Yeah, it took almost a full month of 24/7 uploading on my residential RoadRunner service. Time Warner probably wasn’t very happy with me but as far as I could tell they didn’t rate limit me. Uploads were faster overnight than in the day/evening, but I think that’s just because that’s the normal traffic pattern. I still use Dropbox for the stuff it’s good at, like sharing largeish files with friends and syncing files between home and work, but it doesn’t seem tailored as a backup solution.