I think I just participated in a Turing test. I had a problem ordering a new cell phone from Sprint, so I did an online chat with a customer service representative. They said they would e-mail me a transcript, but they haven’t yet. Since the chat was in a Flash object, I couldn’t select the text to copy and paste it, so I just combined two screenshots, and added some annotations.1
1 I suppose I could have used OCR to get it into text format, but I didn’t feel like it.